Frequently Asked Questions

Got Questions?

Everything you need to know about our products, shipping, ingredients, and the science behind nervous system regulation.

Orders & Shipping

Standard shipping takes 3–7 business days within the US. We also offer expedited shipping (2–3 business days) at checkout. International orders typically take 7–14 business days.
Yes! We ship to the US, Canada, UK, and Australia. International shipping rates are calculated at checkout based on your location.
Once your order ships, you'll receive an email with a tracking number and link. You can also check your order status by contacting us at hello@spiritualaffinity.com with your order number.
Yes, we offer free standard shipping on all orders over $50 within the US. Orders under $50 have a flat rate of $5.99.

Products & Ingredients

Yes. Every product is handmade with 100% natural ingredients. We use no synthetic fragrances, parabens, sulfates, phthalates, or artificial colors. Our formulations are built around essential oils with proven aromatherapeutic and neurological benefits.
Our products are designed for all skin types, including sensitive skin. However, if you have specific allergies, we recommend checking the full ingredient list on each product page or contacting us before purchasing.
The Complete Flow Reset Bundle lasts 6–8 weeks with daily use. Individual soaps last 4–6 weeks, body oils and butters last 6–8 weeks, and shower steamers are single-use (each pack contains enough for 2 weeks of daily use).
Regular soap cleans your skin. Our products are formulated to deliver specific sensory signals — scent, warmth, and texture — that your nervous system interprets as safety cues. It's the difference between washing and resetting.
Most of our products are vegan. The Soothe soap contains honey and oatmeal, so it is not vegan. All other products in our line are 100% plant-based.

Bundles & Pricing

The Morning Flow Set is designed to activate and energize your nervous system with citrus and eucalyptus scents. The Evening Flow Reset is designed to calm and release with lavender and chamomile. The Complete Flow Reset Bundle includes both for a full-day regulation cycle.
Yes! While our bundles offer the best value and the most complete experience, you can purchase individual soaps, oils, butters, scrubs, and steamers from our Shop page.
Not yet, but gift cards are coming soon. In the meantime, our bundles make excellent gifts, and we include beautiful packaging with every order.
Every bundle purchase includes 5 free digital gifts ($127 value): the Soft Girl Guide (PDF), Soft Breathwork Guide (PDF), Self Touch Guide (PDF), Shower Soundscape (15-min audio), and Guided Breathwork (10-min audio).

Returns & Refunds

All sales are final. Because our products are handmade, we do not accept returns or exchanges.
We do not accept returns. If your order arrives damaged, is missing items, or you received the wrong product, please email support@thespiritualaffinity.com within 3 days of delivery with your order details so we can assist you.
No. We do not offer exchanges of our products because the products are handmade and all sales are final.

The Science

The vagus nerve is the longest cranial nerve in your body, connecting your brain to your gut, heart, and lungs. It's your body's built-in calm-down switch. When stimulated through warmth, specific scents, breathwork, and touch, it shifts your nervous system from "fight or flight" to "rest and digest."
Yes. Vagus nerve stimulation through sensory input (warmth, specific scents, breathwork, and touch) is well-documented in neuroscience research. Our formulations are designed around these principles, using ingredients with proven aromatherapeutic and neurological effects.
87% of our customers report feeling calmer in their very first shower. The full nervous system regulation benefits build over 2–4 weeks of consistent daily use.

Still Have Questions?

We're always happy to help. Reach out and we'll get back to you within 24 hours.

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